Full Time (Salaried)

Guest Service Agent

A Guest Services Agent, also known as a Guest Services Associate, is responsible for ensuring guests have a positive experience during their stay at a hotel or resort. The job typically involves performing a variety of tasks related to customer service, including greeting guests, checking them in and out, answering questions, and addressing concerns or complaints.
Some common responsibilities of a Guest Services Agent include:

  1. Greeting guests as they arrive and assisting with check-in procedures
  2. Providing information about the hotel and its amenities, as well as local attractions and activities
  3. Answering questions about room rates, availability, and hotel policies
  4. Assisting guests with luggage, transportation, and other needs
  5. Making reservations for guests, including dining and entertainment reservations
  6. Handling guest complaints and resolving issues in a timely and professional manner
  7. Maintaining accurate records of guest interactions, reservations, and billing information
  8. Performing cashiering duties, including processing payments and handling cash and credit card transactions
  9. Providing support to other hotel departments as needed, such as housekeeping and maintenance

To be successful in this role, Guest Services Agents should have excellent communication and customer service skills, as well as the ability to multitask and work in a fast-paced environment. They should also be detail-oriented and organized, with strong problem-solving skills and the ability to remain calm under pressure.
Education and experience requirements for a Guest Services Agent can vary depending on the employer, but most positions require at least a high school diploma or equivalent. Some employers may prefer candidates with previous customer service experience, while others may provide on-the-job training.


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